Refund Policy

We want you to be happy with LetsGoCV. This policy explains when you can request a refund and how to do it. Sections 1 to 5 apply to purchases made on the website; purchases made in the app have their own section, section 6.

1. Technical errors

If you have paid and an error on our platform has prevented you from downloading your resume, we will refund the full amount. Write to us and we will sort it out.

2. Single download

The single download is digital content delivered immediately. If you have not yet used the download you bought, you can ask us for a refund within 14 days of the purchase.

3. Subscriptions

You can cancel your monthly or yearly plan at any time from “My account” and you will not be charged again; you keep access until the end of the period you have paid for. If you request a refund within 14 days of subscribing or of a renewal and you have not downloaded any resume during that period, we will refund the full amount. In all other cases, we review each request individually.

4. What happens when a purchase is refunded

When a purchase is refunded, whatever it gave you is withdrawn: the unused download or the plan's access, which is canceled so that there are no further charges.

5. How to request a refund

Write to us at hello@opharana.com from the email address linked to your account, stating the date of purchase. We will reply as soon as possible and, if the refund is approved, it will reach your payment method within a few days (the exact time depends on your bank).

6. Purchases made in the app

Purchases you make in the iPhone or Android app are charged by Apple (App Store) or Google (Google Play), not by us. That is why refunds are requested from them, and they decide according to their own rules:

• App Store: go to reportaproblem.apple.com, sign in with your Apple account, choose the purchase and request a refund.
• Google Play: request it from the order history of your Google Play account by choosing the purchase. If Google tells you to contact us, write to us at hello@opharana.com with the order number (it starts with “GPA.”) and we will review it.

If Apple or Google refunds your money, whatever that purchase gave you is withdrawn: the unused download or the plan's access. To stop an app subscription from renewing, cancel it in the store as explained in the Terms and Conditions.

7. Your rights as a consumer

This policy does not limit the rights granted to you by the consumer protection laws of your country of residence.